Vision Guard Optics
Effective Date: July 8, 2024
At Vision Guard Optics, we strive to provide high-quality blue light blocking glasses for creative professionals. We want you to be completely satisfied with your purchase. If you are not happy with your product, our Refunds and Returns Policy outlines the steps you can take to return your item and receive a refund or exchange.
1. Eligibility for Returns
1.1 Return Period
You may return any product purchased from Vision Guard Optics within 30 days of the delivery date.
1.2 Condition of Products
To be eligible for a return, products must be:
- In their original condition
- Unworn and unused
- In the original packaging with all tags and labels attached
1.3 Proof of Purchase
A receipt or proof of purchase is required to complete your return.
2. Return Process
2.1 Initiating a Return
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at [email protected] with your order number, the item you wish to return, and the reason for the return.
- Receive Return Instructions: Our customer support team will provide you with detailed instructions on how to return your product, including the return address and any required documentation.
- Prepare Your Return: Securely package the product in its original packaging and include the receipt or proof of purchase.
2.2 Return Shipping Costs
- Customer Responsibility: You will be responsible for paying the shipping costs for returning your item.
- Non-Refundable Costs: Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
3. Refund Process
3.1 Inspection and Approval
Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund based on the condition of the returned item.
3.2 Refund Method
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
3.3 Partial Refunds
Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
4. Exchanges
4.1 Exchange Eligibility
If you need to exchange an item for the same product due to a defect or damage, please contact us at [email protected]. We will provide instructions on how to proceed with the exchange.
4.2 Shipping Costs for Exchanges
We will cover the shipping costs for sending the replacement product to you if the exchange is due to a defect or damage.
5. Non-Returnable Items
Certain items are exempt from being returned:
- Gift cards
- Sale items (unless they are defective or damaged)
6. Contact Information
If you have any questions or concerns about our Refunds and Returns Policy, please contact us:
- Email: [email protected]
- Address: Bulevar Mihajla Pupina 7
We are committed to providing a seamless and satisfactory shopping experience at Vision Guard Optics. Your feedback is important to us, and we aim to resolve any issues promptly and fairly.
7. Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our procedures.
By providing a comprehensive and user-friendly Refunds and Returns Policy, Vision Guard Optics LTD aims to ensure transparency, fairness, and customer satisfaction, enhancing trust and loyalty among our valued customers.